VFD Support Engineer | Hybrid (WI) Drive Solutions

ABB; New Berlin (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k with company contributions

Paid holidays

Vacation based on tenure

Job summary

ABB is seeking a VFD Support Specialist in New Berlin, WI, offering a hybrid work arrangement. You will provide technical support by phone and email for Low Voltage Variable Frequency Drives, assist with drive programming and configuration, and collaborate with engineering, field service, and product teams to resolve complex issues.

The role emphasizes staying current with VFD technologies, documenting cases, and supporting warranty processes.

Qualifications

• Bachelor’s degree and 2 years of relevant Electrical, Technical experience OR associate’s degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work, REQUIRED.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD operation knowledge

Electrical troubleshooting

English communication

Customer support

Documentation & record keeping

Education

Bachelor’s degree + 2 years

Associate’s degree + 4 years

High School Diploma/GED + 6 years

Job description

ABB is seeking a VFD Support Specialist in New Berlin, WI, offering a hybrid work arrangement. You will provide technical support by phone and email for Low Voltage Variable Frequency Drives, assist with drive programming and configuration, and collaborate with engineering, field service, and product teams to resolve complex issues.

The role emphasizes staying current with VFD technologies, documenting cases, and supporting warranty processes.