Veterinary Team Lead & Care Coordinator

MARS Veterinary; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) / Retirement Plans

Paid Time Off

Continuing Education Allowance

Parental Leave

Job summary

Banfield Pet Hospitals is seeking a Shift Lead to perform the duties of a CSC and veterinary assistant/technician while providing leadership across shifts. You will coordinate paraprofessional staff, support hospital leadership, and ensure effective communication with clients, associates, and field leadership.

The role balances paraprofessional duties (about 80%) with leadership tasks (about 20%), including client education, documentation, scheduling, and assisting with surgeries as needed in a

Qualifications

• Leadership and client-service skills with ability to supervise paraprofessional staff.
• Strong communication for teamwork with Practice Manager, COS, and clients.
• Ability to multi-task across leadership and paraprofessional duties.

Responsibilities

• Lead and support hospital staff across shifts, ensuring productive operations.
• Perform paraprofessional duties including client education, intake, and care coordination.
• Assist with surgical preparation and anesthesia support as applicable.
• Maintain compliance with safety and NAVTA guidelines for veterinary assistants.
• Ensure quality client service and accurate medical record-keeping.

Skills

Leadership

Communication

Customer service

Veterinary assistance

Multi-tasking

Education

Associate's degree or veterinary technician certification/licensure preferred

Job description

Banfield Pet Hospitals is seeking a Shift Lead to perform the duties of a CSC and veterinary assistant/technician while providing leadership across shifts. You will coordinate paraprofessional staff, support hospital leadership, and ensure effective communication with clients, associates, and field leadership.

The role balances paraprofessional duties (about 80%) with leadership tasks (about 20%), including client education, documentation, scheduling, and assisting with surgeries as needed in a