Veterinary Specialty CSR: Client Care Leader

Innovetive Petcare; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and paid parental leave

Health, dental, vision insurance

Employee discounts

401K with company match

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville seeks a Client Service Representative to join our front desk team. You will be the first contact for clients and patients, handling scheduling, check-ins/outs, and payments with professionalism and empathy while supporting our specialty medicine services.

You will work with veterinarians, technicians and assistants to ensure a smooth client experience, accurate records, and a clean, welcoming hospital environment.

Qualifications

• At least 1 year of veterinary medicine experience, or 2 years in human medicine.
• Excellent communication and problem-solving skills.
• Calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Skills

Communication

Problem solving

Calm under pressure

Organization

Flexibility

Job description

Virginia Veterinary Specialty & Emergency in Charlottesville seeks a Client Service Representative to join our front desk team. You will be the first contact for clients and patients, handling scheduling, check-ins/outs, and payments with professionalism and empathy while supporting our specialty medicine services.

You will work with veterinarians, technicians and assistants to ensure a smooth client experience, accurate records, and a clean, welcoming hospital environment.