Specialty Client Services Representative (CSR)

Virginia Veterinary Specialty and Emergency; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and paid parental leave

Health, dental, vision insurance

Employee discounts

401K with company match

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville seeks a Client Service Representative to join our front desk team. You will be the first contact for clients and patients, handling scheduling, check-ins/outs, and payments with professionalism and empathy while supporting our specialty medicine services.

You will work with veterinarians, technicians and assistants to ensure a smooth client experience, accurate records, and a clean, welcoming hospital environment.

Qualifications

• At least 1 year of veterinary medicine experience, or 2 years in human medicine.
• Excellent communication and problem-solving skills.
• Calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Skills

Communication

Problem solving

Calm under pressure

Organization

Flexibility

Job description

Specialty Client Services Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $18.00 - $20.00 / hour

Description

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?
Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, vision insurance
• Employee discounts
• 401K with company match