Veterinary Specialty Client Services & Referrals Lead

Animal Emergency & Referral Center of Minnesota; Oakdale (MN); Híbrido; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Animal Emergency & Referral Center of Minnesota is seeking a Specialty Client Service Representative to support our specialty teams and referring practices. This full-time hybrid role coordinates patient intake, appointments, and records while maintaining a calm, organized front for clients in a fast-paced hospital environment.

You will work at Oakdale and St. Paul locations, greeting clients, guiding arrival and discharge, and ensuring smooth communication between departments during stressful

Formación

• 3+ years of client service experience.
• HS diploma or GED required.
• Empathy and professional communication under stress.
• Experience in veterinary or emergency/healthcare settings preferred.

Responsabilidades

• Serve as primary Client Service Representative on specialty floors during shifts.
• Welcome clients, coordinate intake and arrival with specialty teams.
• Schedule consultations, rechecks, and discharges across departments.
• Process medical records, radiographs, lab results from referring practices.
• Support referrals office by coordinating appointments and documentation.
• Provide backup coverage for ER Client Service when needed.

Conocimientos

Verbal communication

Active listening

Organization

Multitasking

Time management

Independence + teamwork

EMR systems

Educación

High school diploma or GED

Descripción del empleo

Animal Emergency & Referral Center of Minnesota is seeking a Specialty Client Service Representative to support our specialty teams and referring practices. This full-time hybrid role coordinates patient intake, appointments, and records while maintaining a calm, organized front for clients in a fast-paced hospital environment.

You will work at Oakdale and St. Paul locations, greeting clients, guiding arrival and discharge, and ensuring smooth communication between departments during stressful