Veterinary Client Experience Specialist - Flexible Hours

Veterinary Specialties Referral Center; Pattersonville (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Veterinary Specialties Referral Center is seeking a enthusiastic Client Relations Specialist to be the first impression of our practice. The role is full time with a 4/10 schedule, emphasizing excellent telephone and in-person client service while maintaining a paperless workflow.

The ideal candidate will be organized, capable of multitasking, calm under pressure, and collaborative with team members. Veterinary medicine experience is required and compassion for animals and owners is a must.

Qualifications

• Previous veterinary reception experience is required.
• Strong organizational skills and excellent client service are essential.
• Ability to multitask in a fast-paced, paperless environment.
• Compassion for animals and their owners is expected.

Responsibilities

• Greet clients and process incoming patients with a friendly demeanor.
• Answer phones, schedule appointments, and relay messages.
• Enter client and patient data into the EMR system.
• Generate invoices and record payments in the EMR system.
• Retrieve and store patient medical records securely.
• Make reminder calls to confirm appointments.
• Maintain waiting and exam room cleanliness.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Phone etiquette

Multitasking

Calm under pressure

Team player

Computer skills

Compassion for animals

Job description

Veterinary Specialties Referral Center is seeking a enthusiastic Client Relations Specialist to be the first impression of our practice. The role is full time with a 4/10 schedule, emphasizing excellent telephone and in-person client service while maintaining a paperless workflow.

The ideal candidate will be organized, capable of multitasking, calm under pressure, and collaborative with team members. Veterinary medicine experience is required and compassion for animals and owners is a must.