Veterinary Client Experience Specialist

South Metro Animal Emergency Care

Apple Valley (MN)

On-site

USD 23,000 - 30,000

Full time

14 days+

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Job summary

South Metro Animal Emergency Care in Minnesota is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. You will welcome clients and pets, educate on preventive care, and help manage the flow of pets through the hospital to support the veterinary team.

This role requires strong communication, basic medical terminology, and proficiency with office software. You will handle appointments, invoices, and cash, resolve complaints professionally, and

Qualifications

High School Diploma or GED required.
Minimum 1 year retail sales or customer service experience.
Experience in a medical facility is preferred.

Responsibilities

Greet and assist clients and their pets in the hospital.
Document pet history and requested services in the practice management software.
Schedule appointments and coordinate care with veterinary staff.
Handle payments and perform cash drawer reconciliation.
Promote hospital services and products to clients.
Respond to client questions and provide information.
Maintain a friendly, professional environment.
Assist with phones and in-person inquiries.

Skills

Customer service

Communication

Active listening

Multi-tasking

Microsoft Office

Time management

Detail oriented

Problem solving

Education

High School Diploma or GED

Tools

Practice management software

Microsoft Office Suite

Job description

This role requires strong communication, basic medical terminology, and proficiency with office software. You will handle appointments, invoices, and cash, resolve complaints professionally, and

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