Emergency Veterinary Contact Center Specialist

Animal Emergency & Referral Center Of Minnesota; Oakdale (MN); On-site; USD 25,000 - 34,000; Full time

Job summary

Animal Emergency & Referral Center of Minnesota (AERC) in Oakdale, MN seeks a Veterinary Contact Center Representative to be the first point of contact for pet owners calling for emergency and specialty care. The role requires compassionate communication, efficient information gathering, and coordination with veterinary teams to ensure timely care.

You will handle calls, emails, and messages, guide clients on hospital services, and support the medical staff by maintaining clear, accurate records

Qualifications

• Excellent communication skills.
• Calm under pressure in stressful situations.
• Empathetic and compassionate demeanor.
• Organized and detail-oriented with strong follow-through.
• Able to multitask while maintaining accuracy and speed.

Responsibilities

• Serve as the communication hub for the 24/7 emergency hospital.
• Answer incoming calls with professionalism, empathy, and confidence.
• Determine the urgency of calls using established protocols.
• Gather patient information and document client concerns.
• Route calls/messages to the appropriate medical team.
• Assist clients with general hospital information and directions.
• Coordinate with veterinarians and staff to facilitate care.
• Maintain accurate documentation in the electronic medical record.

Skills

Excellent communication

Calm under pressure

Empathy

Organized

Detail-oriented

Multitasking

Tools

EMR software

Job description

Animal Emergency & Referral Center of Minnesota (AERC) in Oakdale, MN seeks a Veterinary Contact Center Representative to be the first point of contact for pet owners calling for emergency and specialty care. The role requires compassionate communication, efficient information gathering, and coordination with veterinary teams to ensure timely care.

You will handle calls, emails, and messages, guide clients on hospital services, and support the medical staff by maintaining clear, accurate records