Veterinary Referral Coordinator — Client Care & Scheduling

BluePearl Pet Hospital; Peoria (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k and retirement planning

Paid time off

Flexible work schedules

Job summary

BluePearl Pet Hospital in Peoria, AZ seeks a professional Referral Coordinator who is customer-service oriented to join our team. You will manage referral workflows from origin to close, serving as the primary contact for referred clients and coordinating care with veterinary specialists.

The role focuses on scheduling, addressing case-related concerns, triaging emails, and ensuring clients understand financial obligations while supporting clinical staff during the administrative processes of

Qualifications

• Previous Vet Med experience.
• High energy.
• Specialty experience is a plus.

Responsibilities

• Schedule new appointments for the assigned specialty and ensure DVMs have a record of new appointments.
• Resolve any case-related concerns prior to appointment.
• Maintain assigned specialty service emails and follow departmental email triage procedures.
• Gather pertinent information to ensure clients understand financial obligations.
• Act as primary point of contact for clients in their assigned specialty service(s).
• Perform post-procedural and post-surgical phone follow-ups with clients.
• Process and fill prescription requests with DVM approval for the assigned services.
• Collaborate with primary DVMs regarding requests and routine questions.
• Provide DVMs with bloodwork/test results to keep them informed about referred clients.
• Ensure communication regarding treatment is timely and documented.

Skills

Vet Med experience

High energy

Specialty exp a plus

Job description

BluePearl Pet Hospital in Peoria, AZ seeks a professional Referral Coordinator who is customer-service oriented to join our team. You will manage referral workflows from origin to close, serving as the primary contact for referred clients and coordinating care with veterinary specialists.

The role focuses on scheduling, addressing case-related concerns, triaging emails, and ensuring clients understand financial obligations while supporting clinical staff during the administrative processes of