Referral Coordinator/CSC

BluePearl Pet Hospital; Johns Creek (GA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Pet insurance

401k plan

Paid time off

Parental leave

Flexible work schedules

Life insurance

Job summary

BluePearl Pet Hospital is hiring a Referral Coordinator who will split time between coordinating referrals and acting as a Veterinary Receptionist. The role focuses on delivering superior customer service, managing referrals from intake to case closure, and supporting clinical staff in administrative referral tasks.

You will serve as the primary contact for referred clients, schedule appointments, handle email triage, and follow up after procedures, while ensuring clear communication of

Qualifications

• Experience in client-facing roles.
• Ability to manage referrals and appointments.
• Familiarity with medical or veterinary terminology is a plus.

Responsibilities

• Schedule new appointments for the assigned specialty ensuring records are updated.
• Resolve case-related concerns prior to appointments.
• Manage assigned specialty service email and triage inquiries.
• Gather essential information to explain financial obligations to clients.
• Serve as the primary contact for referred clients.
• Perform post-procedural and post-surgical follow-up calls.
• Process prescription requests with DVM approval for assigned services.
• Collaborate with DVMs on routine questions.
• Share test results with primary care DVMs as needed.
• Ensure timely, documented communication about treatments.
• Support administrative tasks for clinical referrals.

Skills

Customer service

Referral coordination

Communication skills

Scheduling and follow-up

Job description

BluePearl Pet Hospital is now hiring for a professional, customer-service oriented Referral Coordinator to join our team & split their time between Referral Coordinator & Veterinary Receptionist!

• Are you an excellent customer service professional?
• Do your peers turn to you for advice, guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

As a BluePearl Veterinary Referral Coordinator

• You schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
• You resolve any case-related concerns prior to appointment.
• You maintain assigned specialty service(s) email and follows departmental email triage procedures.
• You gather pertinent information to ensure client understands financial obligations.
• You act as primary point of contact for clients and potential clients in their assigned specialty service(s).
• You perform post-procedural and post-surgical phone call follow up with clients.
• You receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
• You work with primary DVMs regarding requests and routine questions.
• You provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
• You ensure necessary communication regarding treatment is provided timely and documented appropriately.
• You provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.