Referral Coordinator

BluePearl Pet Hospital; Peoria (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k and retirement planning

Paid time off

Flexible work schedules

Job summary

BluePearl Pet Hospital in Peoria, AZ seeks a professional Referral Coordinator who is customer-service oriented to join our team. You will manage referral workflows from origin to close, serving as the primary contact for referred clients and coordinating care with veterinary specialists.

The role focuses on scheduling, addressing case-related concerns, triaging emails, and ensuring clients understand financial obligations while supporting clinical staff during the administrative processes of

Qualifications

• Previous Vet Med experience.
• High energy.
• Specialty experience is a plus.

Responsibilities

• Schedule new appointments for the assigned specialty and ensure DVMs have a record of new appointments.
• Resolve any case-related concerns prior to appointment.
• Maintain assigned specialty service emails and follow departmental email triage procedures.
• Gather pertinent information to ensure clients understand financial obligations.
• Act as primary point of contact for clients in their assigned specialty service(s).
• Perform post-procedural and post-surgical phone follow-ups with clients.
• Process and fill prescription requests with DVM approval for the assigned services.
• Collaborate with primary DVMs regarding requests and routine questions.
• Provide DVMs with bloodwork/test results to keep them informed about referred clients.
• Ensure communication regarding treatment is timely and documented.

Skills

Vet Med experience

High energy

Specialty exp a plus

Job description

BluePearl Pet Hospitalis nowhiring fora professional, customer-service oriented Referral Coordinator to join our team in Peoria, AZ!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Qualifications

Previous Vet Med experience, high energy, specialty experience is a plus!

• Are you an excellent customer service professional?
• Do your peers turn to you for advice, guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

As a BluePearl Veterinary Referral Coordinator

• You schedule new appointments for the assigned specialty ensuring DVM(s) haverecordof new appointments.
• You resolve any case-related concerns prior to appointment.
• Youmaintainassigned specialty service(s) email andfollowsdepartmental email triage procedures.
• You gather pertinent information to ensure clientunderstands financial obligations.
• You act asprimarypoint of contact for clients and potential clients in their assigned specialty service(s).
• You perform post-procedural and post-surgical phonecallfollowup with clients.
• You receive,processand fill prescription requests, with DVM approval, for assigned specialty services(s)
• You work with primary DVMsregardingrequests and routine questions.
• You provide primary care DVMs bloodwork/test results to keep them informedregardingreferred clients.
• You ensure necessary communicationregardingtreatment is providedtimelyand documented appropriately.
• You provide support to clinical staffin order tofacilitatethe administrative components of clinical referrals forvarious services.

Why BluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you togrowwith us.Our associates are leveled by their skillset and move up in level as they gain more skills and experience.We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunityemployerand each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you needassistanceoran accommodationduring the application process because of a disability, it is available upon request. The company is pleased to provide suchassistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and a Drug Free Workplace.