Veterinary Care Coordinator — Exceptional Client Experience

Pet Doctor; Tucson (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Great team culture

Healthy work-life balance

Job summary

Pet Doctor in Tucson, AZ is seeking a Veterinary Receptionist (Care Coordinator) to deliver outstanding client service and support the hospital team. The role combines front-desk reception, scheduling, data entry in practice management software, and basic pet-care workflows in a fast-paced clinic.

You will handle inquiries in person and over the phone, calm distressed owners, assist with medication pickups, and help with retail transactions while ensuring accurate records and smooth lobby flow.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• 1 year prior experience as CSR in veterinary field
• Preferred: vaccine, booster, surgery knowledge that will assist in scheduling accurately

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Stress management

Education

High school diploma or GED

Tools

Practice management software

Job description

Pet Doctor in Tucson, AZ is seeking a Veterinary Receptionist (Care Coordinator) to deliver outstanding client service and support the hospital team. The role combines front-desk reception, scheduling, data entry in practice management software, and basic pet-care workflows in a fast-paced clinic.

You will handle inquiries in person and over the phone, calm distressed owners, assist with medication pickups, and help with retail transactions while ensuring accurate records and smooth lobby flow.