Senior Veterinary Referral & Outreach Specialist

BluePearl Vet, LLC; Ann Arbor (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

401k

Flexible schedules

Paid time off

Floating holidays

Job summary

BluePearl Pet Hospital in Detroit market is hiring a Senior Referral Coordinator to manage referral operations, portal administration, and partner relationships. This in-office role requires coordinating referrals between referring practices and clinicians across Ann Arbor and surrounding locations.

You will train teams, conduct audits, promote portal adoption, and support outreach events, ensuring timely follow-up and data accuracy to grow hospital referrals and community presence.

Qualifications

• Experience coordinating referrals between veterinary practices and hospital clinicians.
• Ability to manage and audit referral data for accuracy.
• Strong relationship-building skills with external partners.
• Proven ability to train staff on referral processes and portal usage.

Responsibilities

• Oversees referral operations and workflow management.
• Serves as primary operations contact for referring practices.
• Coordinates referral communication between veterinarians and clinicians.
• Supports onboarding of new referring practices and clinician introductions.
• Maintains and improves hospital referral workflows.
• Performs routine audits of referrals entered and documented.
• Trains hospital teams on referral workflows and documentation expectations.
• Promotes portal adoption during outreach efforts.
• Monitors referral activity and case routing for timeliness.
• Manages portal users, access, and referral routing.
• Educates referring practices on portal functionality and best practices.
• Coordinates continuing education and community event logistics.
• Gathers market intelligence and opportunities for CES follow-up.

Skills

Referral operations

Portal administration

Relationship management

Clinical communications

Event coordination

Tools

Referral portal software

Job description

BluePearl Pet Hospital in Detroit market is hiring a Senior Referral Coordinator to manage referral operations, portal administration, and partner relationships. This in-office role requires coordinating referrals between referring practices and clinicians across Ann Arbor and surrounding locations.

You will train teams, conduct audits, promote portal adoption, and support outreach events, ensuring timely follow-up and data accuracy to grow hospital referrals and community presence.