Veterinary Receptionist - Lincoln, CA

Sterlingpointevetclinic; Lincoln (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Tuition support

Paid time off

Employee discounts

Job summary

Sterling Pointe Veterinary Clinic in Lincoln, California is seeking a friendly Client Service Representative to join our brand-new state-of-the-art hospital. You will be the first and last contact for clients, handling appointments, payments, and client questions while delivering compassionate service.

Join a growing team with a four-day workweek and shift flexibility, plus extensive benefits including health coverage, retirement options, and education support.

Qualifications

• Previous customer service experience is preferred.
• Veterinary reception or hospital experience is a plus.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Friendly, compassionate, and professional approach.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Serve as the first and last point of contact for clients visiting the hospital.
• Create a welcoming and supportive experience for every client and patient.
• Answer incoming phone calls and respond to client questions.
• Schedule appointments for general practice and urgent care visits.
• Manage client communications accurately and efficiently.
• Check patients and clients in and out for appointments.
• Process invoices and collect payments.

Skills

Customer service

Communication skills

Multitasking

Organization

Compassionate

Teamwork

Computer literacy

Tools

Practice-management software

Job description

Sterling Pointe Veterinary Clinic is looking for a Client Service Representative!

Role: Client Service RepresentativeStatus: Full-timeSalary: $18.00-$22.00 based on experience / $1.00 diff for Urgent Care shift hoursSchedule: Consistent four-day workweek with 10-hour shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, 529 savings plan, tuition support, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefitsProfessional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Consistent four-day workweek, six paid holidays, Employee Assistance Program, employee discounts, and a supportive culture that values work-life balance

Looking for a client service role where every day brings something different — and you'll soon get to call a brand-new veterinary hospital home?

Sterling Pointe Veterinary Clinic in Lincoln, California, is seeking a friendly, organized, and compassionate Client Service Representative to join our dedicated team. This is an especially exciting time to come aboard: we’re preparing to move into a brand-new, state-of-the-art hospital designed to create an exceptional experience for our patients, clients, and team.

Sterling Pointe is a progressive, full-service veterinary clinic providing both general practice and urgent care services. That means our Client Service Representatives experience the best of both worlds — building relationships with families during routine wellness visits while also helping clients navigate the unexpected moments that come with urgent care.

If you thrive on variety, enjoy helping people, and want to make a meaningful difference for pets and the families who love them, we'd love to meet you.

Why You'll Love It Here

• Be part of the exciting transition into a brand-new, state-of-the-art veterinary hospital
• Work in a modern facility designed around excellent patient care and an exceptional client experience
• Join a progressive practice offering both general veterinary medicine and urgent care
• Enjoy the variety of routine appointments and fast-paced urgent cases
• Build meaningful, long-term relationships with clients and their pets
• Work alongside a collaborative veterinary team that values communication
• Enjoy a consistent four-day workweek with 10-hour shifts
• Have more days each week for life outside of work
• Grow professionally through continuing education and development opportunities
• Work in a culture built around kindness, professionalism, integrity, and teamwork
• Play an important role in creating a positive experience from the moment clients arrive until they leave
• Join a hospital that values your contribution to excellent patient and client care

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Serve as the first and last point of contact for clients visiting the hospital
• Create a welcoming and supportive experience for every client and patient
• Answer incoming phone calls and respond to client questions
• Schedule appointments for general practice and urgent care visits
• Help prioritize scheduling needs and communicate urgent concerns appropriately
• Manage client communications accurately and efficiently
• Check patients and clients in and out for appointments
• Maintain accurate client and patient information
• Process invoices and collect payments
• Assist clients with questions about hospital services, scheduling, and policies
• Communicate clearly and compassionately during routine and stressful situations
• Coordinate information between clients and the veterinary medical team
• Support veterinarians, technicians, and assistants by helping maintain efficient communication
• Document client interactions accurately
• Maintain confidentiality of client and patient information
• Help keep the reception area organized, professional, and welcoming
• Support an efficient front-desk workflow in a busy veterinary environment
• Help create an outstanding experience for every client and pet

What You'll Bring

• Previous customer service experience is preferred
• Veterinary reception or veterinary hospital experience is a plus
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• A friendly, compassionate, and professional approach
• Strong organizational and time-management skills
• The ability to multitask effectively in a fast-paced environment
• Comfort handling both routine appointments and unexpected urgent situations
• The ability to remain calm and empathetic when clients are worried or emotional
• Strong attention to detail
• Confidence using computers and learning practice-management software
• The ability to communicate information clearly and accurately
• A genuine passion for animals and helping the people who care for them
• A dependable and collaborative approach to teamworkThe ability to adapt as priorities change throughout the day
• A commitment to kindness, professionalism, and integrity
• A desire to continue learning and growing professionally

The Extras You'll Actually Feel

There’s something special about joining a hospital while it’s entering an exciting new chapter. At Sterling Pointe Veterinary Clinic, you’ll have the opportunity to be part of our transition into a brand-new, state-of-the-art facility built to support excellent medicine, efficient teamwork, and an outstanding experience for clients and patients.

You’ll also get variety. Because we provide both general practice and urgent care services, no two days look exactly alike. One moment you may be welcoming a longtime client for a routine wellness appointment, and the next you may be helping a worried pet owner navigate an unexpected medical concern.

That variety makes great communication especially important. As a Client Service Representative, you’ll be the connection between our clients and medical team, helping people feel heard, informed, and supported throughout their visit.

And with a consistent four-day workweek, you’ll have more time outside the hospital to recharge and enjoy life beyond work.

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program
• Health insurance, including medical, dental, and vision
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays
• Employee Assistance Program
• Employee discount program
• Consistent four-day workweek with 10-hour shifts
• Supportive and collaborative workplace culture
• Healthy work-life balance

Join Our Team

Join Sterling Pointe Veterinary Clinic during an exciting time of growth and help us create an exceptional experience for every pet and person who walks through the doors of our new hospital.

Diversity, equity, inclusion, and belonging are core values at Sterling Pointe Veterinary Clinic and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.