Veterinary Receptionist - Roseville, CA

Douglasvet; Roseville (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off

Employee discounts

Tuition Assistance Program

Job summary

Douglas Blvd Vet Clinic in Roseville, CA is seeking a friendly Client Service Representative to welcome clients and patients from first contact through checkout. This full-time veterinary reception role emphasizes warmth, organization, and clear communication in a busy, multi-doctor practice.

You will manage calls, schedule appointments, process payments, and support daily clinic operations while providing compassionate care to pets and their people.

Qualifications

• Strong customer service skills and a passion for helping pets and people.
• Ability to manage a high volume of calls and multiple priorities while staying organized.
• Comfort collecting payments, processing invoices, and discussing estimates with clients.
• Familiarity with veterinary terminology is a plus.

Responsibilities

• Welcome clients and patients with warmth, confidence, and professionalism.
• Manage a high volume of phone calls, route calls appropriately, and respond to voicemails promptly.
• Schedule appointments and coordinate a busy, multi-doctor calendar efficiently.
• Prioritize urgent scheduling needs appropriately and help optimize daily clinic flow.
• Check clients and patients in and out while maintaining accurate information.
• Collect payments, process invoices, and review estimates with clients.
• Clearly communicate hospital policies, pricing, services, and next steps.
• Address client questions and concerns with empathy and elevate issues when appropriate.
• Confirm appointments and follow up with clients through calls, texts, and emails.
• Help clients schedule recommended services, preventive care, and rechecks.
• Maintain accurate follow-up lists and document client outreach in patient records.
• Keep the front desk and lobby clean, organized, and welcoming.
• Support teammates and help keep daily hospital operations running smoothly.

Job description

Douglas Blvd Vet Clinic is Hiring a Veterinary Receptionist!

Role: Client Service Representative
Status: Full-time
Salary: $18.00–$19.00 per hour
Schedule: Monday - Friday

Benefits Highlights

Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.

Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.

Lifestyle Perks You’ll Appreciate: Predictable scheduling, weekends off, no nights or holidays, real lunch breaks, flexibility when life happens, six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program.

Looking for a veterinary client service role where your contributions are valued, your growth is supported, and your teammates genuinely enjoy working together? You may have just found your home.

Douglas Blvd Vet Clinic is a seven-doctor small animal practice in Roseville, California, known for high-quality medicine, exceptional client service, and a supportive team culture. We’re looking for a Client Service Representative who is passionate about helping pets and people while creating an outstanding experience from the first phone call through check-out.

Why You’ll Love It Here

• A supportive team where people genuinely help one another.
• A “better together” mindset where wins are shared and challenges aren’t faced alone.
• A culture where authenticity and your unique strengths are celebrated.
• Birthdays, milestones, and the little wins are worth celebrating.
• Predictable scheduling that respects your time.
• Real lunch breaks—yes, actually.
• Flexibility and understanding when life happens.
• Professional development and skill-building opportunities.
• A learning-focused environment where questions are welcomed and growth is encouraged.

What You’ll Do

• Welcome clients and patients with warmth, confidence, and professionalism.
• Manage a high volume of phone calls, route calls appropriately, and respond to voicemails promptly.
• Schedule appointments and coordinate a busy, multi-doctor calendar efficiently.
• Prioritize urgent scheduling needs appropriately and help optimize daily clinic flow.
• Check clients and patients in and out while maintaining accurate information.
• Collect payments, process invoices, and review estimates with clients.
• Clearly communicate hospital policies, pricing, services, and next steps.
• Address client questions and concerns with empathy and elevate issues when appropriate.
• Confirm appointments and follow up with clients through calls, texts, and emails.
• Help clients schedule recommended services, preventive care, and rechecks.
• Maintain accurate follow-up lists and document client outreach in patient records.
• Keep the front desk and lobby clean, organized, and welcoming.
• Support teammates and help keep daily hospital operations running smoothly.

What You’ll Bring

• Strong customer service skills and a passion for helping pets and their people.
• Warm, confident, and compassionate communication skills.
• The ability to manage a high volume of calls and multiple priorities while staying organized.
• Confidence handling sensitive or difficult conversations with empathy and professionalism.
• Comfort collecting payments, processing invoices, and discussing estimates with clients.
• Strong attention to detail and a commitment to accurate documentation.
• Problem-solving skills and a proactive, solutions-oriented mindset.
• The ability to explain basic services, hospital policies, preventive care needs, and next steps clearly.
• Familiarity with veterinary terminology and common appointment workflows is preferred.
• Experience with veterinary practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus.
• Willingness and ability to learn ezyVet.
• A positive, team-focused attitude and willingness to jump in wherever needed.

The Extras You’ll Actually Feel

At Douglas Blvd Vet Clinic, work-life balance is part of the everyday experience. You’ll enjoy predictable scheduling, weekends off, no nights or holidays, real lunch breaks, and flexibility when life happens.

You’ll also be part of a positive clinic culture where you’re valued as a person, teammates believe challenges shouldn’t be faced alone, and professional growth is encouraged. Your communication skills, organization, and compassion will have a meaningful impact on clients, patients, and the community every day.

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at Douglas Blvd Vet Clinic and Vetcor. We’re committed to building an inclusive and equitable workplace where every team member feels safe being their authentic self, experiences a true sense of belonging, and is empowered to reach their full potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays