Veterinary Receptionist — Front Desk for Pet Care Excellence

Community Veterinary Partners; Garner (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Generous PTO hours

Medical, dental, and vision insurance

Matching 401(k) plan

Monthly incentive bonuses

Scrub allowance

Personal pet discounts

Job summary

Carolina Ranch Animal Hospital and Resort is seeking a friendly Veterinary Receptionist to join our Customer Care Team. You will be the face of the hospital, handling phone inquiries, scheduling, and client/pet data entry with a focus on compassionate service.

Ideal candidates bring veterinary customer care experience, superb communication skills, and a team-oriented mindset to thrive in our fast-paced environment dedicated to outstanding client experiences.

Qualifications

• Prior experience in veterinary customer care is required.
• Ability to build rapport and trust with clients.
• Positive, professional demeanor and excellent communication abilities.

Responsibilities

• Provide friendly, efficient, and professional phone support to clients.
• Respond to inquiries and share information about our services and products.
• Welcome clients and accurately enter or update client and pet information.
• Schedule appointments and manage check‑in/out procedures smoothly.
• Maintain awareness of the reception area and patient conditions.
• Prepare client invoices and handle payment processing post‑service.
• Assist with over‑the‑counter sales of specialty merchandise and prescription diets.
• Perform general clerical duties, including filing, scanning, digital correspondence, and maintaining records.

Skills

Veterinary customer care

Communication skills

Multitasking

Team player

Job description

Carolina Ranch Animal Hospital and Resort is seeking a friendly Veterinary Receptionist to join our Customer Care Team. You will be the face of the hospital, handling phone inquiries, scheduling, and client/pet data entry with a focus on compassionate service.

Ideal candidates bring veterinary customer care experience, superb communication skills, and a team-oriented mindset to thrive in our fast-paced environment dedicated to outstanding client experiences.