Veterinary Receptionist

Community Veterinary Partners; Garner (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Generous PTO hours

Medical, dental, and vision insurance

Matching 401(k) plan

Monthly incentive bonuses

Scrub allowance

Personal pet discounts

Job summary

Carolina Ranch Animal Hospital and Resort is seeking a friendly Veterinary Receptionist to join our Customer Care Team. You will be the face of the hospital, handling phone inquiries, scheduling, and client/pet data entry with a focus on compassionate service.

Ideal candidates bring veterinary customer care experience, superb communication skills, and a team-oriented mindset to thrive in our fast-paced environment dedicated to outstanding client experiences.

Qualifications

• Prior experience in veterinary customer care is required.
• Ability to build rapport and trust with clients.
• Positive, professional demeanor and excellent communication abilities.

Responsibilities

• Provide friendly, efficient, and professional phone support to clients.
• Respond to inquiries and share information about our services and products.
• Welcome clients and accurately enter or update client and pet information.
• Schedule appointments and manage check‑in/out procedures smoothly.
• Maintain awareness of the reception area and patient conditions.
• Prepare client invoices and handle payment processing post‑service.
• Assist with over‑the‑counter sales of specialty merchandise and prescription diets.
• Perform general clerical duties, including filing, scanning, digital correspondence, and maintaining records.

Skills

Veterinary customer care

Communication skills

Multitasking

Team player

Job description

Join Our Team as a Veterinary Receptionist!

Are you passionate about animals and looking to make a difference in their lives? Carolina Ranch Animal Hospital and Resort is excited to welcome an experienced Veterinary Receptionist to our Customer Care Team! Our mission is simple: to provide compassionate, high-quality veterinary care for our furry patients while delivering exceptional service to the pet parents who love them.

At Carolina Ranch, we’re not just a veterinary clinic — we’re a lively, fast‑paced facility that offers a full range of services, including veterinary care, boarding, daycare, grooming, and training. Our Customer Care team plays a crucial role as the face of our hospital and resort, acting as ambassadors who create welcoming and supportive experiences for our clients.

What We’re Looking For

Our ideal candidate is someone who loves animals, possesses strong communication skills, and has previous experience in veterinary customer service or reception.

Key Responsibilities

• Provide friendly, efficient, and professional phone support to clients.
• Respond to inquiries and share information about our services and products.
• Welcome clients warmly and accurately enter or update client and pet information.
• Schedule appointments and manage check‑in/out procedures smoothly.
• Maintain awareness of the reception area and patient conditions.
• Prepare client invoices and handle payment processing post‑service.
• Assist with over‑the‑counter sales of specialty merchandise and prescription diets.
• Perform general clerical duties, including filing, scanning, digital correspondence, and maintaining records.

Qualifications

• Prior experience in veterinary customer care is required.
• Ability to build rapport and trust with clients.
• Strong multitasking and task prioritization skills.
• Positive, professional demeanor and excellent communication abilities.
• Team player with a collaborative spirit.

What We Offer

• Generous PTO hours to recharge and refresh.
• Comprehensive medical, dental, and vision insurance.
• Matching 401(k) plan to help you save for your future.
• Monthly incentive bonuses to recognize your hard work.
• Scrub allowance to keep you looking your best.
• Personal pet discounts — because your pets deserve the best, too!