Veterinary Receptionist - Compassionate Care & Coordination

Mission Pet Health; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for your 0

Job summary

Mission Pet Health is hiring a Receptionist to be the first point of contact for clients and patients across a network of local practices. You will greet clients, manage appointments, and handle payments with a focus on compassionate care.

The role emphasizes excellent communication, organizational skills, and the ability to work both independently and with a team, with veterinary experience preferred and some weekends/holidays required.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Previous veterinary experience is preferred.
• Experience with veterinary software; a flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary exposure

Vet software familiarity

Tools

Veterinary software

Job description

Mission Pet Health is hiring a Receptionist to be the first point of contact for clients and patients across a network of local practices. You will greet clients, manage appointments, and handle payments with a focus on compassionate care.

The role emphasizes excellent communication, organizational skills, and the ability to work both independently and with a team, with veterinary experience preferred and some weekends/holidays required.