Veterinary Receptionist & Client Care Specialist

Belvoir Pet Hospital; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视觉

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Belvoir Pet Hospital in Cleveland, OH is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and guide daily patient flow. You will handle multi-line phones, assist in-person clients, process payments, and provide information about our services with compassion and professionalism.

Ideal candidates have 1+ year in customer service, prior veterinary receptionist experience, and proficiency with Avimark.

Qualifications

• 1+ years in customer service, reception, or client-facing roles.
• Previous veterinary receptionist experience is required.
• Proficient with multi-line phone systems and scheduling.
• Able to process payments and maintain financial records.
• Strong verbal and written communication; compassionate service.

Responsibilities

• Welcome clients and manage daily client flow at the front desk.
• Handle multi-line phones and in-person interactions.
• Schedule appointments and coordinate calendars.
• Process transactions and maintain financial records.
• Provide information about services and support clients during sensitive situations.

Skills

Customer service

Reception duties

Phone management

Vet software (Avimark)

Communication skills

Organization

Teamwork

Payment processing

Scheduling

Tools

Avimark

Job description

Belvoir Pet Hospital in Cleveland, OH is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and guide daily patient flow. You will handle multi-line phones, assist in-person clients, process payments, and provide information about our services with compassion and professionalism.

Ideal candidates have 1+ year in customer service, prior veterinary receptionist experience, and proficiency with Avimark.