Veterinary Client Services Pro — Compassionate Receptionist

Thrive Pet Care; Lyndhurst (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Job summary

Lyndhurst Animal Clinic in Lyndhurst, OH is hiring a Full-Time Veterinary Client Service Representative to welcome clients and their pets with warmth and professionalism. You’ll handle calls, schedule appointments, process payments, and maintain accurate records in our EMR system while supporting a compassionate team.

This role requires solid customer service skills, strong communication, and the ability to multitask in a busy clinic environment.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a busy environment.
• Dependability, punctuality, and a strong work ethic.
• A positive attitude and willingness to learn.

Responsibilities

• Greet clients and their pets with warmth, compassion, and professionalism.
• Answer incoming calls, schedule appointments, and assist with client questions and concerns.
• Manage patient check-ins and check-outs, process payments, and review invoices and estimates with clients.
• Maintain accurate client and patient information in our electronic medical records system.
• Coordinate prescription refill requests, medical records, and other client communications.

Skills

Customer service

Communication

Multitasking

Punctuality

Team player

Job description

Lyndhurst Animal Clinic in Lyndhurst, OH is hiring a Full-Time Veterinary Client Service Representative to welcome clients and their pets with warmth and professionalism. You’ll handle calls, schedule appointments, process payments, and maintain accurate records in our EMR system while supporting a compassionate team.

This role requires solid customer service skills, strong communication, and the ability to multitask in a busy clinic environment.