Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Middleburg Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Ohio seeks a Client Service Representative to greet clients, schedule appointments, process payments, and support pet families with compassionate, professional service.

You will be the face of the practice, handling calls, guiding clients and their pets to exam rooms, maintaining medical records, and promoting products and services while ensuring a clean, welcoming environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and new clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions about products/services and educating clients on basic pet care.
• Maintaining medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Job description

VCA Animal Hospitals in Ohio seeks a Client Service Representative to greet clients, schedule appointments, process payments, and support pet families with compassionate, professional service.

You will be the face of the practice, handling calls, guiding clients and their pets to exam rooms, maintaining medical records, and promoting products and services while ensuring a clean, welcoming environment.