Veterinary Receptionist/Customer Service Representative

Belvoir Pet Hospital; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视觉

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Belvoir Pet Hospital in Cleveland, OH is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and guide daily patient flow. You will handle multi-line phones, assist in-person clients, process payments, and provide information about our services with compassion and professionalism.

Ideal candidates have 1+ year in customer service, prior veterinary receptionist experience, and proficiency with Avimark.

Qualifications

• 1+ years in customer service, reception, or client-facing roles.
• Previous veterinary receptionist experience is required.
• Proficient with multi-line phone systems and scheduling.
• Able to process payments and maintain financial records.
• Strong verbal and written communication; compassionate service.

Responsibilities

• Welcome clients and manage daily client flow at the front desk.
• Handle multi-line phones and in-person interactions.
• Schedule appointments and coordinate calendars.
• Process transactions and maintain financial records.
• Provide information about services and support clients during sensitive situations.

Skills

Customer service

Reception duties

Phone management

Vet software (Avimark)

Communication skills

Organization

Teamwork

Payment processing

Scheduling

Tools

Avimark

Job description

Veterinary Receptionist/Customer Service Representative

Belvoir Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - $17per hour, for each hour worked
• This is a full-time position, withavailability needed Tuesday-Friday, with rotating Saturdays .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especiallyAvimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Belvoir Pet Hospital is a busy, five-doctor practice offering the highest quality of medicine small animals in our community. We are proudly AAHA-accredited. We deeply value serving our clientele, and in some families we have cared for several generations of clients and their beloved pets. We have numerous fully utilized CVTs, a proactive Hospital Manager, and a fantastic support staff team, and we're well equipped with excellent medical technology. Our primary services are comprehensive, including everything from general wellness and preventative care to advanced dentistry and surgery. We have a great location off Mayfield Road, about nine miles from downtown Cleveland, and are eager to welcome a new team member to our high-caliber team.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $17 USD

Belvoir Pet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.