Veterinary Receptionist

NVA General Practice; Moorpark (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Job summary

Arroyo Vista Veterinary Hospital in Moorpark, CA, is seeking a Full-Time Client Service Representative / Receptionist to join our front desk team. You will be the welcoming face for clients and patients, handling calls, scheduling, payments, and communications in a fast-paced environment.

The ideal candidate will have at least 1 year of veterinary hospital experience, excellent communication skills, and the ability to multitask while staying organized.

Qualifications

• Minimum 1 year of experience in a veterinary hospital.
• Strong computer, phone, email, and text communication skills.
• Experience handling multiple tasks simultaneously in a busy environment.
• Ability to lift up to 30 lbs with or without assistance.
• Possible exposure to animal odors, noise, waste, and cleaning products.

Responsibilities

• Answering multiple phone lines professionally and efficiently
• Scheduling appointments and helping manage daily hospital flow
• Greeting clients and checking patients in and out
• Processing payments, refill requests, insurance claims, and client communications
• Responding to emails and text messages promptly and professionally
• Differentiating between routine and urgent/emergency situations
• Communicating clearly with doctors, technicians, assistants, and clients
• Maintaining accurate records and entering information into the computer system
• Opening and closing the office independently when needed

Skills

Communication

Customer service

Multitasking

Attention to detail

Professionalism

Job description

Pay: From $19 - $20

Job Description

Full-Time Client Service Representative / Receptionist

Arroyo Vista Veterinary Hospital is a busy, full-service small animal hospital in Moorpark, CA, and we are looking for a dependable, compassionate, and team-oriented Client Service Representative to join our front desk team full-time.

Our reception team is the heart of our hospital. They help create a welcoming experience for clients and patients while keeping the day running smoothly in a fast-paced veterinary environment. We are looking for someone who genuinely enjoys helping people and animals, communicates confidently under pressure, and can successfully multitask during busy shifts.

Applicants must be available for the following shifts

• 3 weekdays: 8:00AM - 6:00PM
• Saturdays: 8:00 AM – 1:00 PM

We run on a 4-day work week - you will be scheduled 3, 9-hour week days and 1, 5-hour Saturday. Schedules are the same each week and do not alternate. You will average about 32-35 hours per week and be considered a full-time employee and eligible for all benefits.

Responsibilities Include, But Are Not Limited To

• Answering multiple phone lines professionally and efficiently
• Scheduling appointments and helping manage daily hospital flow
• Greeting clients and checking patients in and out
• Processing payments, refill requests, insurance claims, and client communications
• Responding to emails and text messages promptly and professionally
• Differentiating between routine and urgent/emergency situations
• Communicating clearly with doctors, technicians, assistants, and clients
• Maintaining accurate records and entering information into the computer system
• Opening and closing the office independently when needed

What We’re Looking For

The Ideal Candidate Is

• Friendly, professional, and compassionate
• Calm and organized in a fast-paced environment
• Comfortable multitasking while maintaining attention to detail
• A strong communicator with excellent customer service skills
• Dependable and able to work independently when neededComfortable managing a high call volume and multiple competing priorities

Qualifications

• Minimum 1 year of experience in a veterinary hospital required
• (Receptionist, Veterinary Assistant, or Veterinary Technician experience accepted)
• Strong computer, phone, email, and text communication skills
• Experience handling multiple tasks simultaneously in a busy environment
• Ability to stay professional and positive during stressful situationsPhysical Requirements
• Ability to lift up to 30 lbs with or without assistance
• Comfortable working around animal odors, noise, waste, and cleaning products
• Possible exposure to scratches, bites, and contagious illnesses inherent to veterinary medicine

We are looking for someone who is adaptable, hardworking, kind, and excited to be part of a collaborative veterinary team that truly supports one another.

We offer a generous benefits package which includes medical, dental, long and short term disability, vacation, 401K, uniforms, employee discounts and more.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Shift Availability

• Day Shift (Required)

Ability To Commute

• Moorpark, CA 93021 (Required)

Ability To Relocate

• Moorpark, CA 93021: Relocate before starting work (Required)