Veterinary Receptionist

National Veterinary Associates; Moorpark (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Uniforms

Employee discounts

Job summary

National Veterinary Associates is seeking a dependable Client Service Representative for Arroyo Vista Veterinary Hospital in Moorpark, CA. This full-time front desk position focuses on welcoming clients, scheduling, and processing payments in a busy veterinary setting.

The ideal candidate enjoys helping people and animals, handles high-volume calls, and works well in a collaborative team. Benefits include medical, dental, disability, 401K, and paid time off.

Qualifications

• Minimum 1 year of experience in a veterinary hospital.
• Strong computer, phone, email, and text communication skills.
• Ability to stay professional and positive during stressful situations.

Responsibilities

• Answering multiple phone lines professionally and efficiently
• Scheduling appointments and helping manage daily hospital flow
• Greeting clients and checking patients in and out
• Processing payments, refill requests, insurance claims, and client communications
• Responding to emails and text messages promptly and professionally
• Differentiating between routine and urgent/emergency situations
• Communicating clearly with doctors, technicians, assistants, and clients
• Maintaining accurate records and entering information into the computer system
• Opening and closing the office independently when needed

Skills

Customer service

Communication

Multitasking

Teamwork

Phone/Email/Text communication

Tools

Computer skills

Job description

Arroyo Vista Veterinary Hospital is a busy, full-service small animal hospital in Moorpark, CA, and we are looking for a dependable, compassionate, and team-oriented Client Service Representative to join our front desk team full-time.

Our reception team is the heart of our hospital. They help create a welcoming experience for clients and patients while keeping the day running smoothly in a fast-paced veterinary environment. We are looking for someone who genuinely enjoys helping people and animals, communicates confidently under pressure, and can successfully multitask during busy shifts.

Applicants must be available for the following shifts

• 3 weekdays: 8:00AM - 6:00PM
• Saturdays: 8:00 AM – 1:00 PM

We run on a 4-day work week - you will be scheduled 3, 9-hour week days and 1, 5-hour Saturday. Schedules are the same each week and do not alternate. You will average about 32-35 hours per week and be considered a full-time employee and eligible for all benefits.

Responsibilities include, but are not limited to:

• Answering multiple phone lines professionally and efficiently
• Scheduling appointments and helping manage daily hospital flow
• Greeting clients and checking patients in and out
• Processing payments, refill requests, insurance claims, and client communications
• Responding to emails and text messages promptly and professionally
• Differentiating between routine and urgent/emergency situations
• Communicating clearly with doctors, technicians, assistants, and clients
• Maintaining accurate records and entering information into the computer system
• Opening and closing the office independently when needed

What We’re Looking For

The ideal candidate is:

• Friendly, professional, and compassionate
• Calm and organized in a fast-paced environment
• Comfortable multitasking while maintaining attention to detail
• A strong communicator with excellent customer service skills
• Dependable and able to work independently when needed
• Comfortable managing a high call volume and multiple competing priorities

Qualifications

• Minimum 1 year of experience in a veterinary hospital required
• (Receptionist, Veterinary Assistant, or Veterinary Technician experience accepted)
• Strong computer, phone, email, and text communication skills
• Experience handling multiple tasks simultaneously in a busy environment
• Ability to stay professional and positive during stressful situationsPhysical Requirements
• Ability to lift up to 30 lbs with or without assistance
• Comfortable working around animal odors, noise, waste, and cleaning products
• Possible exposure to scratches, bites, and contagious illnesses inherent to veterinary medicine

We are looking for someone who is adaptable, hardworking, kind, and excited to be part of a collaborative veterinary team that truly supports one another.

We offer a generous benefits package which includes medical, dental, long and short term disability, vacation, 401K, uniforms, employee discounts and more.

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Day Shift (Required)

Ability to Commute:

• Moorpark, CA 93021 (Required)

Ability to Relocate:

• Moorpark, CA 93021: Relocate before starting work (Required)

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.