Veterinary Receptionist Supervisor

Alliance Animal Health; Los Angeles (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Comprehensive Benefits (health, dental, vision)

Paid Vacation and Sick Time

Tuition Assistance Program

Referral Bonus Program

Career Development Opportunities

Job summary

Alliance Animal Health in Los Angeles seeks a Veterinary Reception Supervisor to lead the front desk team and manage daily reception operations for exceptional client experiences. The ideal candidate will have prior veterinary reception experience and excellent communication skills.

The role includes overseeing scheduling, resolving client concerns, and improving front desk processes. Comprehensive benefits and career growth opportunities are offered, supporting your professional development in a dynamic veterinary environment.

Qualifications

• Previous experience as a Veterinary Receptionist is required.
• Supervisory or leadership experience is a plus.
• Able to remain calm in a fast-paced environment.
• Self-motivated with a positive attitude.

Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations.
• Deliver exceptional client service.
• Coordinate appointment scheduling.
• Maintain a welcoming reception area.

Skills

Veterinary Receptionist experience

Supervisory experience

Strong communication skills

Customer service skills

Multitasking ability

Computer skills

Job description

Company Description

Montebello Veterinary Hospital is the real deal — 45+ years of trusted care, generations of loyal clients, and a team that’s all in on making every day count. Our services include routine care, in-house diagnostics, digital full body radiography, ultrasonography, surgical procedures, boarding, and more! We are newly renovated! Along with a new look, we have access to the technology needed to help us deliver expert care. Visit our website here! If you're compassionate, practical, and a strong communicator who’s down to learn and grow — this is your moment. Let’s do something amazing together! Learn More About Our Hospital!

Job Description

Job duties include, but are not limited to: The Veterinary Reception Supervisor leads the front desk team and oversees the daily operations of the reception area to ensure an exceptional client experience. This role is responsible for supervising and coaching reception staff, managing scheduling and workflow, resolving client concerns, and partnering with hospital leadership to support efficient operations and outstanding customer service.

Key Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and professionally resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Work Environment

Work in a veterinary hospital setting with exposure to animal odors, noise, animal waste, bites, scratches, and potentially contagious diseases.

Growth Opportunities

We support your career growth through ongoing training, development, and advancement opportunities.

Qualifications

We’re looking for:

• Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus.
• Compassionate, professional, and able to remain calm in a fast-paced environment.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.
• Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally.

Pay Range

$22 - $26/hr depending on experience level.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/