Veterinary Customer Service Representative

Montebello Veterinary Hospital; Montebello (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Tuition Assistance Program

Referral Bonus Program

Job summary

Montebello Veterinary Hospital is looking for a full-time Veterinary Customer Service Representative in Montebello, California. This role involves greeting clients and patients, answering questions, and providing compassionate support.

The ideal candidate will have a minimum of 1-year veterinary experience, strong communication skills, and the ability to multi-task. Enjoy competitive compensation and benefits including paid vacation, tuition assistance, and more.

Qualifications

• Minimum of 1-year veterinary experience preferred.
• Self-starter with a desire to advance knowledge and skills.
• Ability to work as part of a team.

Responsibilities

• Maintain the visual appeal of the hospital reception area.
• Greet clients and patients, answering questions and resolving concerns.
• Schedule appointments to maximize daily flow.

Skills

Compassionate communication

Multi-tasking

Computer skills

Organizational skills

Job description

Veterinary Customer Service Representative

• Full-time
• Compensation: USD 18 – USD 20 – hourly

Montebello Veterinary Hospital is the real deal — 45+ years of trusted care, generations of loyal clients, and a team that’s all in on making every day count. Our services include routine care, in‑house diagnostics, digital full body radiography, ultrasonography, surgical procedures, boarding, and more!

We are newly renovated! Along with a new look, we have access to the technology needed to help us deliver expert care. Visit our website.

If you're compassionate, practical, and a strong communicator who’s down to learn and grow — this is your moment. Let’s do something amazing together!

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands‑on, interactive training and continuing development.

Qualifications

• An experienced receptionist with a minimum of 1‑year veterinary experience preferred.
• Compassionate and calm team‑player.
• Ability to multi‑task.
• Highly organized and possess computer skills.
• Self‑starter with the desire to continue to advance your knowledge and skillset.

Benefits

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.