Veterinary Receptionist / Customer Service

NVA General Practice; Chandler (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401K with matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Employee Assistance Program

Uniform reimbursement

Job summary

NVA General Practice in Chandler, AZ is seeking a Veterinary Receptionist to greet clients, manage appointments, and handle phone and email inquiries. The role emphasizes compassionate communication, front desk organization, and professionalism under pressure.

Full-time and part-time shifts are available with benefits listed. The position offers a weekday schedule with occasional Saturdays, a competitive hourly wage, and opportunities for training and growth within the team.

Qualifications

• High school diploma required and relevant customer service experience.
• Strong written and verbal communication skills.
• Compassion for animals and their owners, professional demeanor under stress.

Responsibilities

• Greet clients with a smile and professional manner.
• Answer phone calls, screen needs, and respond to inquiries.
• Schedule, confirm, and manage appointments.
• Handle text and email communications.
• Maintain a clean, welcoming front desk and lobby.
• Process payments and manage client records.
• Assist with administrative tasks and daily organization.
• Participate in training of new staff and team communication.

Skills

Customer service

Phone handling

Communication skills

Calm under pressure

Team player

Attention to detail

Education

High school diploma

Tools

Computer skills

Job description

Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. The position requires patience and a pleasant disposition, with attention to detail.

VETERINARY RECEPTIONIST

Job Summary

Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure. The position requires patience and a pleasant disposition, with attention to detail.

Job Type

Full-time and Part-time shifts available.

Compensation

$16.00 - $17.00 per hour

Schedule

10 hour shift, Monday-Friday. 1-2 Saturdays per month.

Must be willing to work a flexible schedule during weekdays and two Saturdays per month as needed. We are open from 8:00 am to 6:30 pm Monday – Friday. Saturday 8:00am – 2:30 pm. Closed on Sundays.

Benefits

• 401K with matching
• Health Insurance (+ vision/dental)
• Dental Insurance
• Vision Insurance
• Paid Time Off, including holidays
• Employee Discounts
• Employee Assistance Program
• Uniform reimbursement

Job Description

• Greet clients with a smile
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments
• Handles text and email communications
• Maintain a clean and welcoming front desk and lobby areaDocuments and maintains client information
• Process payments
• Assist with basic administrative tasks and daily organization
• Participate in the training of new staff members and general team communication

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year of prior experience in customer service or similar role
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.