Veterinary Receptionist

National Veterinary Associates; Durham (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Health Savings Account

Paid time off

Employee pet discounts

Bonus opportunities

Job summary

Carver Street Animal Hospital in Durham, North Carolina seeks a veterinary receptionist to join our customer service team on a full-time basis.

The role focuses on delivering exceptional client service while guiding clients and patients through the visit, and supporting the hospital team with daily operations.

Qualifications

• Minimum of 6 months job-related experience required.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient with computers and basic office software.
• Experience with multi-line phone systems preferred.

Responsibilities

• Greet clients and determine the needs of clients and patients.
• Handle check-in and check-out processes.
• Maintain knowledge of hospital procedures and policies.
• Assist Hospital Manager and doctors as needed.
• Support service flow in a fast-paced environment.

Skills

Excellent communication

Organization

Computer skills

Phone systems

Interpersonal skills

Calm under pressure

Payment handling

Education

6 months experience

Job description

Job Type: Support Staff

Description & Requirements

Carver Street Animal Hospital is a small animal general practice, located in Durham, North Carolina. We're looking to an experienced veterinary receptionist to join our customer service team on a full-time basis!

This position's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the hospital's procedures and policies, as well as the ability to use multiple types of communication and record-keeping platforms. The Veterinary Receptionist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. Potential to fill lead CSR position, based on candidate experience.

This is a full-time position of 30-40 hours a week; scheduled days and hours may vary based on hospital need. Weekend work will be expected on a rotating basis.

Qualifications:

Knowledge & Skills

• Excellent oral and written communication skills


• Strong organizational skills with ability to multi-task; strong attention to detail and focus on tasks with distractions


• Strong computer skills (Microsoft Office, E-mail, and/or cloud based PIMS experience preferred)


• Experience with multi-line phone systems


• Strong interpersonal skills, including working in a team environment


• Handling difficult situations including emergencies


• Payment handling and basic finance skills

Abilities

• Ability to think logically, problem-solve effectively


• Professional and courteous


• Flexible


• Willingness to learn


• Ability to remain calm under pressure


• Time management


• Works well in team and fast-paced environment


• Adherence to procedures and protocols


• Takes initiative

Education/Experience:

• Minimum of 6 months job-related experience required.

Compensation:

• Base hourly rate of $17.00-20.00 DOE


• Eligible for periodic bonus


• Benefit offerings include:
  
  
  
  • Medical, vision, dental insurance
  
  
  • 401(k)
  
  
  • Health Savings Account
  
  
  • Paid time off
  
  
  • Employee pet discounts