Veterinary Receptionist

American Veterinary Group; Greensboro (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off and holiday benefits

Employee discounts on services and pet

Continuing education opportunities

Supportive team environment

Meaningful work helping pets and their

Mentorship and training to succeed

Job summary

American Veterinary Group is seeking a Veterinary Receptionist at Durham Veterinary Clinic to be the welcoming first point of contact for clients and their pets. This role focuses on delivering excellent customer service, coordinating appointments, managing records, and supporting the veterinary team.

Ideal candidates are friendly, organized, and able to remain calm in a busy clinic environment. Prior receptionist or veterinary experience is preferred, with opportunities for professional growth

Qualifications

• Experience in veterinary, medical, customer service, or receptionist roles preferred.
• Excellent communication and organizational skills.
• Comfortable around dogs, cats, and other animals.
• Ability to multitask and stay calm in a fast-paced environment.
• Reliable, dependable, and team-oriented.
• Professional, compassionate, and positive attitude.
• Willingness to learn veterinary terminology and clinic procedures.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer phones, schedule appointments, and manage daily calendar.
• Check clients and patients in and out efficiently.
• Provide excellent customer service and communicate clearly.
• Maintain accurate client and patient records.
• Process payments, prepare invoices, and collect balances.
• Communicate client concerns to the veterinary team.
• Assist with medication refill requests and other client needs.
• Notify the medical team of urgent situations.
• Assist with basic patient handling and safe movement of animals.
• Maintain a clean, organized reception area.
• Collaborate with doctors, technicians, assistants, and management.
• Handle difficult situations with patience and professionalism.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Job description

Department: General Practice Hospitals

Employment Type: Full Time

Location: Durham Veterinary Clinic

Reporting To: Kristin Saffold

Description

The Veterinary Receptionist is often the first & last point of contact for clients and plays a vital role in creating a welcoming, professional, and efficient experience for both clients and their pets. This position is responsible for providing excellent customer service, managing front-desk operations, coordinating appointments, maintaining accurate records, processing payments, and supporting the veterinary medical team.

The ideal candidate is friendly, compassionate, dependable, organized, detail-oriented, and able to remain calm and professional in a busy veterinary environment.

Key Responsibilities

• Greet clients and their pets warmly and professionally upon arrival.
• Answer phones, schedule appointments, and manage the daily appointment schedule.
• Check clients and patients in and out efficiently.
• Provide excellent customer service and communicate clearly with clients.
• Maintain accurate client and patient records.
• Process payments, prepare invoices, and collect balances.
• Communicate client concerns, messages, and requests to the veterinary team.
• Assist with medication refill requests and other client needs according to clinic protocols.
• Recognize urgent situations and promptly notify the medical team.
• Assist with basic patient handling and safe movement of animals when needed.
• Maintain a clean, organized, and welcoming reception area.
• Work closely with doctors, technicians, assistants, and management to keep the clinic running smoothly.
• Handle difficult or emotional situations with patience, professionalism, and compassion.
• Follow all clinic policies, safety procedures, and confidentiality requirements.

Skills, Knowledge & Expertise

• Previous veterinary, medical, customer service, or receptionist experience preferred.
• Excellent communication and organizational skills.
• Comfortable working around dogs, cats, and other animals.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable, dependable, and team-oriented.
• Professional, compassionate, and positive attitude.
• Willingness to learn veterinary terminology and clinic procedures.

Job Benefits

• Competitive pay based on experience.
• Paid time off and holiday benefits.
• Employee discounts on veterinary services and products.
• Opportunities for professional growth and continuing education.
• Supportive, collaborative, and team-oriented work environment.
• Meaningful work helping pets and supporting their families.
• Training and mentorship to help you succeed in the role.