Veterinary Hospital Operations Manager

PETCO Animal Supplies Stores, Inc.; Watauga (TX); Vor Ort; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

Petco Animal Supplies Stores, Inc. in Texas is seeking a Hospital Operations Manager to lead daily hospital operations and partner with veterinarians to deliver high‑quality patient care and exceptional client service.

You will oversee scheduling, inventory, billing, and team development while partnering with store leadership to drive revenue and maintain safety standards.

This role requires a passion for pet health and a collaborative management style.

Aufgaben

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
• Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner.
• Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy.
• Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed.
• Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team.
• Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.
• Interface and collaborate with Petco store team to drive a seamless complete care customer experience.
• Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable.
• Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a

Jobbeschreibung

Petco Animal Supplies Stores, Inc. in Texas is seeking a Hospital Operations Manager to lead daily hospital operations and partner with veterinarians to deliver high‑quality patient care and exceptional client service.

You will oversee scheduling, inventory, billing, and team development while partnering with store leadership to drive revenue and maintain safety standards.

This role requires a passion for pet health and a collaborative management style.