Veterinary Hospital Operations Leader

Petco Animal Supplies, Inc.; Plymouth (MA); On-site; USD 29,000 - 45,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a Hospital Operations Manager to lead the hospital team and partner with veterinarians, ensuring high-quality patient care and exceptional client service across the hospital and store network.

The role emphasizes coordinating scheduling, inventory, and billing while driving revenue and controlling costs. Strong communication, leadership, and a compassionate approach to pet health are required for success in this fast-paced environment.

Qualifications

• 2-3 years previous experience working in a veterinary practice.
• Excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and drive results with hospital partners.
• Must be compassionate and sympathetic and maintain a professional attitude.
• Must have telephone etiquette and basic computer skills.
• Must be a team player willing to continue learning, offer creative ideas and accept continual change.
• Basic computer skills i.e. Microsoft Office suite.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
• Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Oversee scheduling for veterinarians and support partners, equipment maintenance, inventory control and invoicing, patient scheduling, training, and safety programs.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners in partnership with Area Operations Manager and HR.
• Schedule and maintain doctor schedules with support from Area/Regional Medical Director as needed.
• Review P&L monthly reporting and work to increase revenue growth and meet financial targets.
• Interface with Petco store teams to ensure a seamless complete care customer experience.
• Maintain hospital records, manage accounts receivable, and keep the environment clean respecting OSHA standards.

Skills

Leadership

Communication

Decision making

Compassion

Telephone etiquette

Team player

Computer skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office suite

Job description

Petco Animal Supplies, Inc. seeks a Hospital Operations Manager to lead the hospital team and partner with veterinarians, ensuring high-quality patient care and exceptional client service across the hospital and store network.

The role emphasizes coordinating scheduling, inventory, and billing while driving revenue and controlling costs. Strong communication, leadership, and a compassionate approach to pet health are required for success in this fast-paced environment.