Lead Veterinary Hospital Operations Manager

Petco Animal Supplies, Inc. (old); Keizer (OR); On-site; USD 70,000 - 95,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Hospital Operations Manager to lead daily hospital operations and partner with the Hospital Veterinarians. You will collaborate with store teams to ensure high-quality patient care, exceptional client service, and responsible cost management.

You will oversee scheduling, staffing, inventory, and compliance, while driving revenue growth and ensuring a positive, cohesive team culture across the Petco Total Care hospital network.

Qualifications

• 2-3 years previous experience working in a veterinary practice or 2+ years of strong leadership experience
• Must have excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone etiquette and basic computer skills.
• Must be a team player willing to continue learning, offer creative ideas and accept continual change.
• Basic computer skills i.e. Microsoft Office suite

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
• Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of the practice including scheduling, equipment maintenance, inventory control, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with Area Operations Manager and Human Resources Business Partner.
• Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out.
• Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed.
• Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets.
• Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.
• Interface and collaborate with Petco store team to drive a seamless complete care customer experience.
• Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable.
• Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule
• Uphold and enforce all policies of Petco and Vetco Total Care.

Skills

Leadership

Communication

Decision making

Customer service

Teamwork

Phone etiquette

Computers

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Petco Animal Supplies, Inc. is seeking a Hospital Operations Manager to lead daily hospital operations and partner with the Hospital Veterinarians. You will collaborate with store teams to ensure high-quality patient care, exceptional client service, and responsible cost management.

You will oversee scheduling, staffing, inventory, and compliance, while driving revenue growth and ensuring a positive, cohesive team culture across the Petco Total Care hospital network.