Veterinary Hospital Operations Leader

PETCO Animal Supplies Stores, Inc.; City of Mount Vernon (NY); Presencial; USD 32.000 - 51.000; Jornada completa

Descripción de la vacante

PETCO Animal Supplies, Inc. is seeking a Hospital Operations Manager to lead daily hospital operations within our veterinary care team.

You will partner with Veterinarians and store partners to deliver high-quality patient care, exceptional client service, and efficient revenue-positive operations. You will oversee paraprofessional staff, scheduling, training, and payroll-related tasks while maintaining OSHA standards and a patient-centric culture.

Formación

• 2-3 years previous experience working in a veterinary practice or 2+ years of strong leadership experience
• Excellent written and verbal communication skills
• Ability to make decisions, delegate tasks and drive results with hospital partners
• Compassionate, professional demeanor under stress
• Willingness to learn and adapt in fast-paced environment
• Strong teamwork and flexibility to support changing priorities

Responsabilidades

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience
• Create productive, collaborative relationships with veterinarians to drive a positive culture
• Schedule and coordinate doctor and support staff, manage inventory and billing processes
• Oversee hiring, training, performance reviews, and coaching in partnership with HR
• Maintain doctor schedules and ensure payroll costs stay within forecasted limits
• Review financial performance and work with Area Operations Manager to drive revenue growth
• Ensure compliance with OSHA and Petco policies; uphold exceptional client and patient experiences
• Collaborate with store teams to deliver a seamless care experience
• Provide frontline support and handle client communications as needed
• Supervise and mentor veterinary technicians/assistants and support staff

Conocimientos

Leadership

Communication

Decision making

Team player

Telephone etiquette

Computer skills

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft Office Suite

Descripción del empleo

PETCO Animal Supplies, Inc. is seeking a Hospital Operations Manager to lead daily hospital operations within our veterinary care team.

You will partner with Veterinarians and store partners to deliver high-quality patient care, exceptional client service, and efficient revenue-positive operations. You will oversee paraprofessional staff, scheduling, training, and payroll-related tasks while maintaining OSHA standards and a patient-centric culture.