Veterinary Hospital Operations Lead

Petco Animal Supplies, Inc.; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking an experienced Hospital Operations Manager to lead the hospital/paraprofessional team and partner with veterinarians to deliver high-quality patient care and exceptional client service.

This role involves coordinating scheduling, inventory, invoicing, training, and cross-functional collaboration to drive a smooth, profitable hospital operation. The position emphasizes strong leadership, communication, and problem-solving skills, with accountability for

Qualifications

• 2–3 years in veterinary practice or 2+ years of strong leadership experience
• Excellent written and verbal communication skills
• Ability to make decisions, delegate tasks and drive results with hospital partners
• Compassionate and professional demeanor in emotional situations
• Proficient computer skills and Microsoft Office

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence and patient care
• Coordinate scheduling with veterinarians and staff, manage inventory and invoicing
• Oversee hiring, training, evaluations and coaching of paraprofessional staff
• Manage scheduling to forecast payroll costs and maintain punctuality/attendance
• Collaborate with Petco store teams to deliver a seamless client and patient experience
• Maintain hospital records in the practice management system and oversee accounts receivable

Skills

Leadership

Communication

Team management

Problem solving

Customer service

Education

Bachelor’s degree or equivalent

Tools

Practice management

Job description

Petco Animal Supplies, Inc. is seeking an experienced Hospital Operations Manager to lead the hospital/paraprofessional team and partner with veterinarians to deliver high-quality patient care and exceptional client service.

This role involves coordinating scheduling, inventory, invoicing, training, and cross-functional collaboration to drive a smooth, profitable hospital operation. The position emphasizes strong leadership, communication, and problem-solving skills, with accountability for