Veterinary Hospital Operations Manager

PetVet Care Centers; Richmond (VA); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary contribution

Paid Parental Leave

Team Member Discounts

Emotional wellbeing support

CE stipends and career development资源

Grant Circle — a relief fund for team

Local hospital culture backed by nat'l

Job summary

PetVet Care Centers of Richmond, VA seeks a Hospital Manager to lead a multi-department team and drive efficient, profitable operations while maintaining high-quality patient care and customer service.

The role partners with the Veterinarian, oversees budgeting, staffing, and compliance, and contributes to a culture of care across our local hospital network. Join a national-network hospital with local autonomy and opportunities for professional development.

Qualifications

• Minimum five years of direct office management experience with at least two years of supervisory experience.
• Bachelor’s degree in business, health science or related field strongly preferred.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office and basic accounting software.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Skills

Office management

Supervisory experience

Customer service excellence

Budgeting and cost control

Staff development and training

Strong communication

Time management

Flexible scheduling

Education

Bachelor’s degree in business, health science or related field

Job description

PetVet Care Centers of Richmond, VA seeks a Hospital Manager to lead a multi-department team and drive efficient, profitable operations while maintaining high-quality patient care and customer service.

The role partners with the Veterinarian, oversees budgeting, staffing, and compliance, and contributes to a culture of care across our local hospital network. Join a national-network hospital with local autonomy and opportunities for professional development.