Veterinary Hospital Operations Manager

PetVet Care Centers; SOUTH PLAINFIELD (NJ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by natl.

Privacy protection and data practices

Job summary

PetVet Care Centers in South Plainfield, NJ is seeking a Hospital Manager to lead the hospital support team, partnering with the Veterinarian to drive efficient operations, revenue, and cost control while upholding exceptional patient care and client service.

The role emphasizes a culture of care, local autonomy with national support, and growth opportunities. The candidate will manage staff, budgets, and billing while ensuring compliance and high-quality service.

Qualifications

• Bachelor's degree in business, health science or related field strongly preferred.
• At least five years of direct office management experience, including two years supervisory experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.

Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9's from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Skills

Office management

Supervision

Customer service

MS Office

Communication

Time management

Flexibility

Team leadership

Education

Bachelor's degree in business/health science or related field

Tools

MS Office

Job description

PetVet Care Centers in South Plainfield, NJ is seeking a Hospital Manager to lead the hospital support team, partnering with the Veterinarian to drive efficient operations, revenue, and cost control while upholding exceptional patient care and client service.

The role emphasizes a culture of care, local autonomy with national support, and growth opportunities. The candidate will manage staff, budgets, and billing while ensuring compliance and high-quality service.