Veterinary Hospital Operations Manager

Petco; Needham (MA); On-site; USD 32,000 - 51,000; Full time

Job summary

Petco is seeking a Hospital Operations Manager in Needham, MA to lead hospital paraprofessionals, coordinate with veterinarians, and drive profitable operations while delivering exceptional client and patient care.

The role requires 2–3 years of leadership in a veterinary setting or related field, strong communication, and the ability to manage scheduling, payroll, and collaboration with store teams. This on-site position offers growth within Petco’s veterinary services network.

Qualifications

• Minimum 2-3 years leadership experience in veterinary practice or equivalent.
• Excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and drive results with hospital partners.
• Compassionate, professional demeanor under pressure.
• Strong telephone etiquette and basic computer skills.
• Team player with adaptability and willingness to learn.
• Proficiency with Microsoft Office suite.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence and patient care.
• Coordinate scheduling with veterinarians and support staff; manage inventory and invoicing.
• Oversee hiring, training, and performance of paraprofessional partners with HR support.
• Manage doctor schedules and ensure payroll costs stay within forecasted limits.
• Collaborate with store teams to deliver a seamless client experience.

Skills

Leadership

Communication

Decision making

Team player

Scheduling

P&L management

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Petco is seeking a Hospital Operations Manager in Needham, MA to lead hospital paraprofessionals, coordinate with veterinarians, and drive profitable operations while delivering exceptional client and patient care.

The role requires 2–3 years of leadership in a veterinary setting or related field, strong communication, and the ability to manage scheduling, payroll, and collaboration with store teams. This on-site position offers growth within Petco’s veterinary services network.