Veterinary Hospital Operations Lead

Petco; Frisco (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Petco in Frisco, TX seeks a Hospital Operations Manager to lead the hospital's daily operations, partner with veterinarians, and ensure high-quality patient care and exceptional client service while driving revenue and managing costs. The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment.

You will schedule doctors and paraprofessionals, oversee hiring and training, review financials with Area Operations

Qualifications

• 2-3 years in veterinary practice or 2+ years leadership experience
• Excellent written and verbal communication skills
• Ability to make decisions, delegate tasks and drive results
• Compassionate, professional demeanor under pressure
• Strong teamwork and adaptability
• Proficient with Microsoft Office

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence and patient care
• Foster collaboration with veterinarians to maintain a positive culture
• Manage day-to-day practice functions including scheduling, equipment, inventory, invoicing, and records
• Oversee hiring, training, and performance reviews with HR and AOM
• Schedule staff up to two weeks in advance and maintain payroll controls
• Maintain doctor schedules with regional medical leadership support
• Review P&L with Area Operations Manager to drive revenue growth and meet targets
• Escalate issues to Area Operations Manager, Area Medical Director or HRBP
• Coordinate with Petco store team to ensure seamless client experience
• Maintain hospital inventory, client/patient records, and accounts receivable
• Uphold OSHA standards and keep hospital environment clean

Skills

Leadership

Veterinary operations

Scheduling

Teamwork

Customer service

Communication

Education

Bachelor's degree or equivalent experience

Job description

Petco in Frisco, TX seeks a Hospital Operations Manager to lead the hospital's daily operations, partner with veterinarians, and ensure high-quality patient care and exceptional client service while driving revenue and managing costs. The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment.

You will schedule doctors and paraprofessionals, oversee hiring and training, review financials with Area Operations