Veterinary Hospital Front Desk Concierge

Petco Animal Supplies, Inc.; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Petco Total Rewards

Job summary

Petco Animal Supplies, Inc. is seeking a Concierge for our Vetco Total Care hospital in Sarasota. The role focuses on delivering exceptional customer care, greeting clients and pets, answering calls, scheduling appointments, and supporting the clinical team to ensure smooth operations.

Strong communication, empathy, and reliability are essential. A high school diploma and 1+ year in veterinary or customer-facing work are required; familiarity with practice management systems is a plus.

Qualifications

• High school diploma required.
• 1+ year experience in veterinary practice or a customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate, sympathetic and professional demeanor.
• Exceptional telephone and computer skills.

Responsibilities

• Answer practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and clients by name, manage waiting times.
• Assist in training new staff and share knowledge as required.
• Keep waiting area clean and stocked with supplies.
• Confirm appointments via client preferred method (phone, email, text).
• Provide backup support to technical staff when needed.

Skills

Customer service

Telephone skills

Communication skills

Computer skills

Empathy and compassion

Education

High school diploma

Job description

Petco Animal Supplies, Inc. is seeking a Concierge for our Vetco Total Care hospital in Sarasota. The role focuses on delivering exceptional customer care, greeting clients and pets, answering calls, scheduling appointments, and supporting the clinical team to ensure smooth operations.

Strong communication, empathy, and reliability are essential. A high school diploma and 1+ year in veterinary or customer-facing work are required; familiarity with practice management systems is a plus.