Compassionate Vet Hospital Front Desk Concierge

Petco Animal Supplies, Inc.; Marlboro Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Hospital Concierge for our Vetco Total Care full-service veterinary hospital.

You will be the first and last contact for clients, handling phone calls, scheduling appointments, greeting visitors, and supporting the medical team to ensure a smooth client and patient experience. The ideal candidate has a high school diploma and at least 1 year of customer-facing experience, excellent communication skills, and a compassionate, team-oriented attitude.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged.

Skills

Customer service

Communication

Telephone skills

Team player

Compassionate

Education

High school diploma

1+ year veterinary/customer-facing experience

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. is seeking a Hospital Concierge for our Vetco Total Care full-service veterinary hospital.

You will be the first and last contact for clients, handling phone calls, scheduling appointments, greeting visitors, and supporting the medical team to ensure a smooth client and patient experience. The ideal candidate has a high school diploma and at least 1 year of customer-facing experience, excellent communication skills, and a compassionate, team-oriented attitude.