Veterinary Hospital Concierge: Elevate Client & Pet Care

Petco Company; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Petco Veterinary Hospital in Sarasota, FL is seeking a friendly Concierge/Receptionist to be the first point of contact for clients and their pets. You will answer phones, schedule appointments, greet visitors, and help maintain a calm, welcoming waiting area.

Requirements include a high school diploma and at least 1 year of experience in a veterinary setting or a customer-facing role, plus strong written and verbal communication and basic computer skills.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain hospital appointment calendar and schedule appointments from callers or visitors.
• Greet visitors and clients by name and notify staff when they arrive.
• Monitor wait times and adjust during peak times or emergencies.
• Assist in training new staff and disseminating knowledge as required.
• Keep waiting area clean and stocked with materials.
• Confirm appointments by client preferred method (phone, email, text).
• Provide backup support to staff when rooms need to be loaded or patients discharged.

Skills

Customer service

Communication

Compassion

Team player

Professionalism

Education

High school diploma

Tools

Practice Management System

Job description

Petco Veterinary Hospital in Sarasota, FL is seeking a friendly Concierge/Receptionist to be the first point of contact for clients and their pets. You will answer phones, schedule appointments, greet visitors, and help maintain a calm, welcoming waiting area.

Requirements include a high school diploma and at least 1 year of experience in a veterinary setting or a customer-facing role, plus strong written and verbal communication and basic computer skills.