Veterinary Front Desk Specialist

Petco Animal Supplies, Inc.; New York (NY); On-site; USD 22,000 - 34,000; Full time

Job summary

Petco Animal Supplies, Inc. seeks a Hospital Concierge for its Vetco Total Care full-service veterinary hospital. You will be the first and last contact for clients, ensuring a welcoming, organized experience and seamless scheduling.

Strong communication and empathy are essential as you support staff and patients. Requirements include a high school diploma, at least one year in a veterinary or customer-facing role, and excellent telephone and computer skills.

Qualifications

• High school diploma required.
• At least 1 year of veterinary practice or customer-facing work.
• Excellent written and verbal communication skills.
• Compassionate, professional demeanor, and ability to handle emotional situations.
• Strong telephone and computer skills.
• Team player willing to learn new techniques.
• Preferred: Experience with a Practice Management System.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and clients, notify staff, monitor wait times.
• Participate in training of new staff and knowledge sharing.
• Keep waiting area clean and stocked with supplies.
• Confirm appointments by client’s preferred method.
• Provide backup support to staff for room preparation and discharge.

Skills

Customer service

Communication

Telephone skills

Computer skills

Team player

Compassionate

Education

High school diploma

1 year veterinary practice experience

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. seeks a Hospital Concierge for its Vetco Total Care full-service veterinary hospital. You will be the first and last contact for clients, ensuring a welcoming, organized experience and seamless scheduling.

Strong communication and empathy are essential as you support staff and patients. Requirements include a high school diploma, at least one year in a veterinary or customer-facing role, and excellent telephone and computer skills.