Vet Hospital Concierge — Front Desk & Client Care

Petco; Miami (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Petco Vetco Total Care hospital in Miami is seeking a Hospital Concierge to deliver outstanding client service for our veterinary practice. You will be the first and last point of contact for clients and patients, ensuring a welcoming, professional experience.

This role handles phone routing, appointment scheduling, greeting visitors, coordinating with technical staff, and supporting training while maintaining a tidy waiting area.

Qualifications

• High school diploma required.
• At least 1 year in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under pressure.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques.

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and patients; manage waiting area and notify staff during delays.
• Assist in training of new staff and disseminating knowledge.
• Keep waiting area clean and well-stocked.

Skills

Communication skills

Telephone skills

Computer skills

Compassion

Team player

Education

High school diploma

Tools

Practice Management System

Job description

Petco Vetco Total Care hospital in Miami is seeking a Hospital Concierge to deliver outstanding client service for our veterinary practice. You will be the first and last point of contact for clients and patients, ensuring a welcoming, professional experience.

This role handles phone routing, appointment scheduling, greeting visitors, coordinating with technical staff, and supporting training while maintaining a tidy waiting area.