Veterinary Front Desk Supervisor: Client Experience Leader

Montebello Veterinary Hospital; Montebello (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k & 401K matching

Paid vacation and sick time

Education allowance

Career development opportunities

Job summary

Montebello Veterinary Hospital in Montebello, CA is seeking a Veterinary Reception Supervisor to lead the front desk and ensure an exceptional client experience. You will coach staff, manage scheduling, handle inquiries, and collaborate with hospital leadership to streamline operations.

We offer comprehensive benefits and ongoing growth opportunities. If you are compassionate, organized, and a strong communicator, this is your moment to join a team dedicated to quality pet care.

Qualifications

• Experience as Veterinary Receptionist required.
• Supervisory or leadership experience is a plus.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.

Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Skills

Communication

Customer service

Interpersonal skills

Multitasking

Computer skills

Leadership/ supervisory

Calm under pressure

Tools

Computer systems

Job description

Montebello Veterinary Hospital in Montebello, CA is seeking a Veterinary Reception Supervisor to lead the front desk and ensure an exceptional client experience. You will coach staff, manage scheduling, handle inquiries, and collaborate with hospital leadership to streamline operations.

We offer comprehensive benefits and ongoing growth opportunities. If you are compassionate, organized, and a strong communicator, this is your moment to join a team dedicated to quality pet care.