Veterinary Front Desk Supervisor - Lead Client Service

Alliance Animal Health; Los Angeles (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision

Liability insurance

401k & 401K matching

Life & supplemental insurance

HSA & FSA

Paid vacation

CE allowance

Tuition assistance

Referral bonus

Career development opportunities

Job summary

Montebello Veterinary Hospital is seeking a Veterinary Reception Supervisor to lead the front desk team and oversee daily operations, ensuring an exceptional client experience. You will supervise staff, manage scheduling, resolve client concerns, and partner with hospital leadership to support efficient operations and top-tier customer service.

We offer ongoing training and growth opportunities, with pay range $22 - $26/hr depending on experience.

Qualifications

• Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus.
• Compassionate, professional, and able to remain calm in a fast-paced environment.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.
• Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally.

Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and professionally resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Skills

Veterinary receptionist experience

Leadership experience

Communication

Customer service

Interpersonal skills

Multitasking

Computer skills

Job description

Montebello Veterinary Hospital is seeking a Veterinary Reception Supervisor to lead the front desk team and oversee daily operations, ensuring an exceptional client experience. You will supervise staff, manage scheduling, resolve client concerns, and partner with hospital leadership to support efficient operations and top-tier customer service.

We offer ongoing training and growth opportunities, with pay range $22 - $26/hr depending on experience.