Veterinary Receptionist Supervisor

Montebello Veterinary Hospital; Montebello (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k & 401K matching

Paid vacation and sick time

Education allowance

Career development opportunities

Job summary

Montebello Veterinary Hospital in Montebello, CA is seeking a Veterinary Reception Supervisor to lead the front desk and ensure an exceptional client experience. You will coach staff, manage scheduling, handle inquiries, and collaborate with hospital leadership to streamline operations.

We offer comprehensive benefits and ongoing growth opportunities. If you are compassionate, organized, and a strong communicator, this is your moment to join a team dedicated to quality pet care.

Qualifications

• Experience as Veterinary Receptionist required.
• Supervisory or leadership experience is a plus.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.

Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Skills

Communication

Customer service

Interpersonal skills

Multitasking

Computer skills

Leadership/ supervisory

Calm under pressure

Tools

Computer systems

Job description

Montebello Veterinary Hospital is the real deal — 45+ years of trusted care, generations of loyal clients, and a team that’s all in on making every day count. Our services include routine care, in-house diagnostics, digital full body radiography, ultrasonography, surgical procedures, boarding, and more!

We are newly renovated! Along with a new look, we have access to the technology needed to help us deliver expert care. Visit our website here!

If you're compassionate, practical, and a strong communicator who’s down to learn and grow — this is your moment. Let’s do something amazing together!

Job Description

Job duties include, but are not limited to:

The Veterinary Reception Supervisor leads the front desk team and oversees the daily operations of the reception area to ensure an exceptional client experience. This role is responsible for supervising and coaching reception staff, managing scheduling and workflow, resolving client concerns, and partnering with hospital leadership to support efficient operations and outstanding customer service.

Key Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and professionally resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Work Environment

Work in a veterinary hospital setting with exposure to animal odors, noise, animal waste, bites, scratches, and potentially contagious diseases.

Growth Opportunities

We support your career growth through ongoing training, development, and advancement opportunities.

Qualifications

We’re looking for:

• Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus.
• Compassionate, professional, and able to remain calm in a fast-paced environment.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.
• Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally.

Additional Information

Pay Range: $22 - 26/hr depending on experience level.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: