Veterinary Receptionist Supervisor

Alliance Animal Health; Los Angeles (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision

Liability insurance

401k & 401K matching

Life & supplemental insurance

HSA & FSA

Paid vacation

CE allowance

Tuition assistance

Referral bonus

Career development opportunities

Job summary

Montebello Veterinary Hospital is seeking a Veterinary Reception Supervisor to lead the front desk team and oversee daily operations, ensuring an exceptional client experience. You will supervise staff, manage scheduling, resolve client concerns, and partner with hospital leadership to support efficient operations and top-tier customer service.

We offer ongoing training and growth opportunities, with pay range $22 - $26/hr depending on experience.

Qualifications

• Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus.
• Compassionate, professional, and able to remain calm in a fast-paced environment.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.
• Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally.

Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and professionally resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Skills

Veterinary receptionist experience

Leadership experience

Communication

Customer service

Interpersonal skills

Multitasking

Computer skills

Job description

Montebello Veterinary Hospital is the real deal — 45+ years of trusted care, generations of loyal clients, and a team that’s all in on making every day count. Our services include routine care, in-house diagnostics, digital full body radiography, ultrasonography, surgical procedures, boarding, and more!

We are newly renovated! Along with a new look, we have access to the technology needed to help us deliver expert care. Visit our website here!

If you're compassionate, practical, and a strong communicator who’s down to learn and grow — this is your moment. Let’s do something amazing together!

Learn More About Our Hospital!

Job Description

Job duties include, but are not limited to:

The Veterinary Reception Supervisor leads the front desk team and oversees the daily operations of the reception area to ensure an exceptional client experience. This role is responsible for supervising and coaching reception staff, managing scheduling and workflow, resolving client concerns, and partnering with hospital leadership to support efficient operations and outstanding customer service.

Key Responsibilities

• Lead, coach, and support the reception team.
• Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.
• Deliver exceptional client service and professionally resolve escalated concerns.
• Coordinate appointment scheduling to optimize hospital flow.
• Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Work Environment

Work in a veterinary hospital setting with exposure to animal odors, noise, animal waste, bites, scratches, and potentially contagious diseases.

Growth Opportunities

We support your career growth through ongoing training, development, and advancement opportunities.

Qualifications

We’re looking for:

• Previous experience as a Veterinary Receptionist is required; supervisory or leadership experience is a plus.
• Compassionate, professional, and able to remain calm in a fast‑paced environment.
• Strong communication, customer service, and interpersonal skills.
• Highly organized with excellent multitasking and computer skills.
• Self‑motivated with a positive attitude and a desire to learn, grow, and develop professionally.

Additional Information

Pay Range: $22 - 26/hr depending on experience level.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/