Veterinary Front Desk Specialist — Impactful Client Care

Best-Friends-Animal-Hospital-and-Urgent-Care-Cente; Billings (MT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Roth retirement plan

Tuition support

Pet care benefits

Employee discounts

Job summary

Best Friends Animal Hospital is seeking an experienced, full-time Client Care Specialist to join our team. You’ll be one of the first points of contact, creating a welcoming, organized, and compassionate experience from phone call to checkout.

You will manage client communications, coordinate appointments, handle payments, and work with veterinarians, technicians, and other staff to keep daily operations running smoothly. A passion for pets and excellent service is essential.

Qualifications

• Minimum three years of client service experience.
• High school diploma or equivalent.
• Experience handling cash and card transactions.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Welcome clients and patients with warmth and compassion.
• Schedule appointments and coordinate communications.
• Maintain accurate client and patient information and payments.
• Coordinate with veterinarians and hospital staff.

Skills

Client service

Communication

Time management

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Best Friends Animal Hospital is seeking an experienced, full-time Client Care Specialist to join our team. You’ll be one of the first points of contact, creating a welcoming, organized, and compassionate experience from phone call to checkout.

You will manage client communications, coordinate appointments, handle payments, and work with veterinarians, technicians, and other staff to keep daily operations running smoothly. A passion for pets and excellent service is essential.