Veterinary Front Desk Specialist — Compassionate Care

CountrySide; Appleton, Northern (WI, KY); Hybride; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care for your 2

Pet wellness resources

Résumé du poste

CountrySide Veterinary Health in Appleton, WI is seeking a welcoming receptionist to manage the front desk, greet clients, and coordinate care with the veterinary team. You will handle calls, schedule appointments, process payments, and support a friendly, patient-centered environment.

The role emphasizes compassionate client service, accurate records, and collaboration with teammates to ensure top-quality animal care in a small-animal practice setting.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsabilités

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Connaissances

Customer service

Communication

Multitasking

Teamwork

Veterinary software

Outils

Veterinary software

Description du poste

CountrySide Veterinary Health in Appleton, WI is seeking a welcoming receptionist to manage the front desk, greet clients, and coordinate care with the veterinary team. You will handle calls, schedule appointments, process payments, and support a friendly, patient-centered environment.

The role emphasizes compassionate client service, accurate records, and collaboration with teammates to ensure top-quality animal care in a small-animal practice setting.