Compassionate Veterinary Front Desk Specialist

Carlisle Veterinary Clinic; Carlisle (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Uniform allowance

Discounted veterinary services

Job summary

Carlisle Veterinary Clinic is seeking a friendly front desk receptionist to greet clients and pets, answer calls, schedule appointments, and manage records with accuracy. You will work closely with veterinarians and technicians to ensure a smooth patient flow while maintaining a warm and professional atmosphere.

The role emphasizes empathy, multitasking in a fast-paced setting, and comfort with practice management software.

Qualifications

• Natural communicator who listens well and responds with empathy.
• Thrives in a team environment and lifts the energy of others.
• Strong organizational skills and the ability to multitask in a fast-paced setting.
• Prior experience in veterinary/medical reception or customer-facing roles preferred.
• Comfort with computers and scheduling software.

Responsibilities

• Greet clients and their pets at check-in/out with warmth.
• Answer and manage a multi-line phone system professionally.
• Schedule/confirm appointments and handle cancellations/urgent calls.
• Update patient and client records accurately in practice software.
• Explain invoices and process payments clearly.
• Communicate with veterinarians/technicians to relay client information.
• Maintain a clean, welcoming front desk and lobby area.

Skills

Communication

Empathy

Teamwork

Organizational skills

Multitasking

Tools

Avimark

Cornerstone

Job description

Carlisle Veterinary Clinic is seeking a friendly front desk receptionist to greet clients and pets, answer calls, schedule appointments, and manage records with accuracy. You will work closely with veterinarians and technicians to ensure a smooth patient flow while maintaining a warm and professional atmosphere.

The role emphasizes empathy, multitasking in a fast-paced setting, and comfort with practice management software.